MSP Service Desk Technician
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-02-27
Listing for:
PeopleSharp
Full Time
position Listed on 2026-02-27
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Bastion point Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting‑edge IT solutions to businesses in the Richmond, VA area
. We pride ourselves on our collaborative, fast‑paced, and supportive environment that encourages professional growth. If you're looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight‑knit, forward‑thinking team
, we’d love to hear from you! This is an on‑site opportunity located in Richmond, VA.
- Generous benefits package including health insurance, PTO, and retirement plan
- On‑site gym, sauna, and gaming room
- Predictable set schedule to help promote work/life balance
- Weekly team meetings and get togethers
- A collaborative environment that fosters career development and formal learning
- opportunities
- Salary of $55‑$70k based on experience
- Provide top‑tier support for 100+ small to medium sized clients via email, phone, and on‑site assistance
- Maintain and troubleshoot client networks, including LAN/WAN, firewalls, access points, and switches
- Resolve technical issues across a wide variety of environments, including on‑premise, cloud (Azure), Mac OS, and Google Workspace
- Manage and prioritize tickets, set client expectations, and deliver outstanding customer service
- Accurately document client issues and solutions to enhance knowledge sharing and service efficiency
- 3+ years of experience in a help desk or technical support role (MSP experience preferred)
- Hands‑on experience with SMB environments and ticketing systems
- Strong working knowledge of TCP/IP protocols, PC troubleshooting, network security, and hardware
- Experience with Active Directory, Exchange, and Hyper‑V is a strong plus
- Excellent communication skills, with the ability to assist both technical and non‑technical users
- A self‑motivated, team‑oriented mindset with a passion for problem‑solving
- A valid driver's license and reliable transportation for on‑site client support
- Quick apply with your resume OR
- Get a head start on the application process through our online portal here:
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