Manager, Product Management - GenAI Transformation; Business Cards & Payments

Manager, Product Management - GenAI Transformation (Business Cards & Payments)

At BC&P, we bring a builder's mindset to work, just like the business owners we serve. Small businesses are a different kind of customer. They're the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That's why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow's results, together.

• We're relentlessly curious.
• We ask the hard questions.
• We make space for the best ideas to win

Because that's how we create impact we can be proud of.

We are looking for a Product Manager with a demonstrated interest and aptitude for Al. While formal on-the-job experience with Al is a plus, we highly value candidates who have proactively incorporated Al into their personal projects, explored Al-driven development environments (e.g., Cursor, Claude Code, Git Hub Copilot), or built automations using Al agents. Show us how you've used Al to learn, build, and solve problems beyond basic text generation.

This Product Manager will support the AI transformation for our Field Sales Organization within BC&P. In this role, you will focus on enabling GenAI-powered experiences across the sales funnel, starting with the design and build of a horizontal foundation for shared, trusted context for AI applications. This platform will centralize and standardize data so downstream AI systems can reliably access and leverage it to generate insights and recommendations.

Additionally, you will own the end-to-end feedback loop strategy - ensuring AI outputs are systematically captured, evaluated, and fed back into the system to continuously improve model performance and retraining.

This role required deep experience working with Generative AI systems, with a particular emphasis on building measurement for GenAI in production, designing feedback loop mechanisms, and operationalizing AI performance improvement at scale.

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

• At least 3 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date
• A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
• A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

McLean, VA: $164,800 - $188,100 for Manager, Product Management

Richmond, VA: $149,800 - $171,000 for Manager, Product Management

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website ().…