Senior Operations Systems Support Technician

Position Title

Senior Operations Systems Support Technician

Richmond, VA (In-Office), Stamford, CT (In-Office)

As an IT team member, you’ll play a crucial role in designing, implementing, and managing technology solutions that are the foundation of the world‑class customer service that our customers expect and deserve – now and in the future.

• Primarily provides Tier2 level support; may provide Tier1 and/or Tier3 support as needed.
• Break‑fix repairs, including ordering parts.
• Application software support.
• Peripheral support.
• Malware and virus repairs.
• Hardware and software configuration changes.
• Application software installations and support.
• Engage vendors or technical resources for assistance.
• Document issue resolution.
• Apple iPhone support, Apple Mac Book knowledge.
• A+ certification desired.

• Hardware/Software configuration in Windows OS environment.
• Software installs.
• Computer (Mac and Windows) and iPhone support.
• Windows and Mac OS experience.
• Mobile support.
• 2+ years’ experience with both hands‑on and remote deskside support.
• Strong customer skills.
• A+ certification desired.

• Competitive Compensation & Total Rewards incentives.
• Comprehensive healthcare coverage.
• Multiple 401(k) savings plan options with auto enrollment in employer‑directed retirement account (100% employer funded).
• Generous paid time off, including 12 paid holidays, volunteer time off and paid family leave.
• Disability, life, and long‑term care insurance.
• Tuition reimbursement, student‑loan repayment and training & certification support.
• Wellness support including gym membership reimbursement and employee assistance program resources (work/life support, financial & legal management).
• Caregiver and mental health support services.

Genworth Financial is an equal‑opportunity employer and all hiring decisions are based on merit, qualifications, and business need. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics.