LMS Analyst

Position Title:

Sr LMS Analyst
Department:
Human Resources
Reports to

Title:

Manager of HR Product Technology

Location:

Memphis, TN/Dallas, TX/McLean, VA (hybrid or remote possible)

Our Global HR team partners with our business leaders to attract, retain, and develop Hilton's most important asset, our Team Members.

What will I be doing?
The Sr LMS Analyst works in partnership with the Learning & Development team to implement, support and maintain Hilton's learning management system (LMS). These solutions help to enable learning and career development for all our Team Members around the world.

In this role, you will:

• Build and maintain learning objects in the LMS such as online courses, instructor-led classes, and programs.

• Provide reporting and insights on registration and learning data to gain visibility into learning registrations/completions and the Team Members who participate in that learning.

• Serve as a point of escalation to resolve technical issues in the LMS and ensure all cases are closed in a timely manner.

• Develop training documentation for users and administrators on use of the LMS.

What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Two years of experience working with the Cornerstone Saba learning management system

• Two years or more of experience with content authoring tools including Articulate Storyline, Articulate Rise and Adobe Captivate and publishing content to SCORM/AICC/xAPI using those tools

• Two years of experience with importing information into a learning management system using mass upload tools, such as the Rapid Data Import tool in Cornerstone Saba

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor's Degree or Above

• Five years or more of experience working with the Cornerstone Saba learning management system

• Five years or more of experience with content authoring tools including Articulate Storyline, Articulate Rise and Adobe Captivate and publishing content to SCORM/AICC/xAPI using those tools

• Use of tools such as Service Now to resolve support requests and incidents

• Prior experience with integrations with virtual classroom products like Web Ex and Microsoft Teams

• Experience with building reports and dashboards

• Understanding of integrations with external systems, especially Human Capital Management systems including Oracle HCM.