ServiceNow Technical Lead Job Richmond area,Virginia USA,IT/Tech

Description:

Tata Consultancy Services (TCS), one of the world's largest IT Services and Consulting firms, is seeking a Service Now Technical Lead. This position will be focused on successful delivery of Service Now needs for its esteemed client in a consulting environment. We are looking for an individual who has a proven track record of being outstanding and someone who loves to transform the way our clients work through the power of Service Now.

Responsibilities include:

Responsible for all aspects of the health, performance, operations, and security of the platform
Participate in the development of business requirements ensuring a thorough understanding of business needs and processes
Conceptualize, design, code, and test Service Now solutions that deliver new system capabilities, system enhancements or defects
Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations
Continuously monitor application performance and vendor recommended patches & upgrades
Assist with product roadmap & business capabilities that align with the application
Standard ITSM development/support including incident, problem, change, requests (service catalog) and knowledge management
Conceptualize, design, code, and test Service Now solutions that deliver new system capabilities, system enhancements or defects
Support & maintain applications by proactively resolving issues and enhance application stability
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Mentor other team members in implementation methodology, solution design, Service Now configuration and best practice
Experienced in leading Service Now implementation for global clients and implemented ITOM and ITSM modules such as IM, PM, CM, RM & Catalog along with integrations and CMDB, Hardware, Software Asset Management, Discovery, Service Mapping and Event Management
Strong working knowledge of Service Now components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.
Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, ITOM and Asset Management
Excellent knowledge of Service Now Best Practices and ongoing knowledge of latest Service Now features
Participation in the full software development life cycle:
Analysis, Design, Coding, Testing and promotion into Production
Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)
Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), Power Shell
Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules
Day to day reporting

Qualifications:

Service Now CSA or CAD Certification
Bachelor's degree in computer science, management information systems, or related field, preferred
Minimum ten years leading technical teams with increasingly complex projects in a cloud Software as a Service (SaaS) environment and cloud ecosystem
Service Now Certified Implementation Specialist certification
7+ years of experience working with Service Now
ITIL V3 Foundation Certified

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