Deaf and Hard of Hearing Regional Specialist DHH

Position: Deaf and Hard of Hearing Regional Specialist - # DHH00034
Title:

Deaf and Hard of Hearing Regional Specialist - # DHH
00034

State Role

Title:

Prog Admin Specialist I

Hiring Range:
Anticipated starting salary: mid‑$40,000s to low‑$50,000s.

Pay Band: 4

Agency:
Dept for Deaf & Hard-of-Hearng

Location:

Deaf & Hard of Hearing

Agency Website: https://(Use the "Apply for this Job" box below)./

Recruitment Type:
General Public - G

About the Agency:

The Virginia Department for the Deaf and Hard of Hearing (VDDHH) removes barriers to effective communication so that persons who are Deaf and hard of hearing can fully participate in programs and services throughout the Commonwealth.

Job Duties:

The Virginia Department for the Deaf and Hard of Hearing is seeking a Deaf and Hard of Hearing Regional Specialist. This position provides direct support to Virginians with hearing loss and/or speech difficulties through the Technology Assistance Program (TAP), community outreach, and program operations. This position serves as a regional resource, offering consumer assistance, training, presentations, and collaboration with community partners to expand access to communication tools and services.

This position also performs the following:

Technology Assistance Program (TAP)

Support Virginians by facilitating access to assistive technology that reduces communication barriers.

Duties include:

* Respond to consumer inquiries within three (3) business days.

* Assess consumer needs related to hearing or speech assistive technology.

* Connect at least seven (7) individuals per month with TAP equipment and/or IP communication resources and complete follow-up within 30 days.

* Document returned equipment and provide device/consumer information to the TAP Manager for database updates.

* Assist consumers with TAP applications while adhering to program regulations and guidelines.

* Install TAP equipment in consumer homes and provide device training.

* Troubleshoot common equipment issues and provide warranty repair information.

* Maintain adequate Loan-to-Own (L2O) inventory and ensure all L2O and Demonstration devices are functional.

* Recruit four (4) businesses/organizations per year to become Virginia Relay Partners.

* Offer voter registration information during service delivery.

* Communicates consumer feedback on equipment and suggests new equipment to consider to the TAP Manager

* Participate in equipment evaluations and provide consumer feedback.

* Attend required virtual and in-person training.

* Assist the TAP Manager with logistics for annual specialist meetings and special projects.

Community Services

Promote VDDHH and TAP services to community partners and the public.

Duties include:

* Respond to information and referral inquiries within three (3) business days.

* Maintain knowledge of resources relevant to Deaf, Hard of Hearing, and Deaf Blind individuals, including assistive technology, telecommunications, advocacy, housing, legal, medical, social, and employment services.

* Deliver nine (9) presentations per year related to TAP, Virginia Relay, or speech-related topics.

* Deliver three (3) presentations per year on general topics of interest to Deaf, Hard of Hearing, and Deaf Blind communities.

* Attend twelve (12) exhibits per year to demonstrate TAP equipment.

* Attend specialized medical events (e.g., Remote Area Medical) when requested.

* Use approved presentation materials and demonstration equipment.

* Submit Event Requests at least ten (10) business days prior to presentations or exhibits.

* Collaborate with the TAP Manager on town hall meetings and outreach materials.

Program & Executive Support

Ensure accurate data entry, record maintenance, and support for program operations.

Duties include:

* Enter all TAP and Community Services activities into the TAP database within three (3) business days.

* Ensure accuracy and avoid duplication in all database entries.

* Submit processed TAP applications to the TAP Manager within two (2) business days of equipment delivery.

* Communicate emerging program issues and service delivery updates.

* Test, prepare, and coordinate surplus items for pickup.

* Prepare records for retention, archiving, or destruction per state guidelines.

* Participate in agency-wide initiatives, quality improvement…