Senior Technology Operations Analyst

Assignment Accountabilities

• Serve as the Tier 3 escalation resource for complex issues detected through monitoring platforms such as Solar Winds, Thousand Eyes, etc.
• Lead technical triage during major incidents using monitoring tool metrics, Net Path, Splunk logs, system telemetry, and performance analytics.
• Tune monitoring alert thresholds, dashboards, service maps, and suppression logic.
• Identify gaps in monitoring and collaborate with engineering teams to on-board new systems into the monitoring platforms.
• Develop and maintain platform-specific runbooks, diagnostic guides, and topology documentation.
• Coordination with Infrastructure, Cloud, Network, and App teams.
• Coordination with Business Units for new application alerting implementation/discovery.
• Provide guidance and mentorship to Tier 1 and Tier 2 analysts.
• Support DR exercises and validate monitoring readiness using Solar Winds insights.

• 5–7+ years of IT operations or TOC/NOC experience.
• Strong hands‑on Solar Winds experience (NPM, NTA, SAM, or related modules).
• Deep technical knowledge across servers, networks, cloud, virtualization.
• Excellent communication, troubleshooting, and incident leadership skills.

• Banking experience.
• Certifications:
  
  ITIL v4, CCNA, Network+, Solar Winds SCP.
• Scripting/automation experience.
• Familiarity with SIEM and security event correlation.

• Expert troubleshooting ability, calm under pressure, strong documentation skills, collaborative communication.
• Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and our customers.
• Broad technical foundation, including an in-depth knowledge of monitoring tools such as Solar
  
  WInds and Thousand Eyes, bank applications.
• Strong documentation skills and attention to detail.
• Creative thinking and problem solving.
• Ability to handle multiple tasks and meet deadlines.
• Occasional travel may be required.
• Rotating after-hours on-call support required.