Call Center Systems Analyst: Genesys Cloud & Amazon Connect
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-06-03
Listing for:
Broughton Group
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Consultant, Systems Analyst, IT Business Analyst, Data Analyst
Job Description & How to Apply Below
Broughton Group is seeking an experienced Call Center Systems Analyst to assist with digital transformation initiatives focused on migration to Genesys Cloud and Amazon Connect. The role is hybrid, with options in Atlanta, Richmond, Connecticut, and Norfolk.
The ideal candidate will have 5-8 years of experience in consulting or technology roles, focusing on IVR technologies and effective digital self-service solutions.
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