Technical Support Analyst

AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, govern, and rapidly recover data across Microsoft, Google, Salesforce, and other cloud environments. With a single platform for lifecycle control, multicloud governance, and rapid recovery paired with clear ownership across the business, we prevent overexposure and sprawl, modernize legacy and fragmented data, and minimize data loss and interruption.

Our global partner ecosystem includes approximately 6,000 MSPs, VARs, and SIs, and our solutions are available in over 100 cloud marketplaces. To learn more, visit  .

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces.

To learn more, visit .

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y) our future. Unleash the power of you!

Are you a problem-solver with a passion for tech, cloud solutions, and AI? As a Support Engineer, you won’t just solve issues—you’ll be a vital part of a team that keeps our cloud-based services running smoothly and ensures our customers stay ahead in a fast‑evolving digital world. If you want to launch your career at the intersection of customer success and cutting‑edge technology, this is the role for you.

As a Support Engineer, you'll be on the front lines of customer interaction, helping our enterprise clients tackle technical challenges within our software ecosystem. Collaborate with a dynamic team of developers, product experts, and customer success managers to deepen your expertise in troubleshooting and cloud support.

• Cloud & AI-Driven Product Support: Become an authority on our software suite, mastering Microsoft technologies and cloud platforms like Azure and Office 365. You'll analyze and troubleshoot software issues, using insights from data logs and development resources to solve complex issues in the Microsoft Cloud.
• Empowering Customer Success: Be a trusted advocate for our customers by offering effective, empathetic, and fast solutions via phone, email, and remote support sessions. Your knowledge will guide customers through the implementation and optimization of our products, ensuring they maximize the benefits of our cloud-based and AI-enhanced tools.
• Collaborative Troubleshooting: Work closely with cross‑functional teams to resolve issues and enhance our products. From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical issues are swiftly addressed.
• Content Creation & Knowledge Sharing: Share your findings with a wider audience by contributing to public‑facing articles that help customers resolve common issues. Your insights will help shape a knowledge base for our community.
• Continuous Learning & Development: Stay on top of the latest tech trends and our product updates through hands‑on learning, giving you an edge in cloud, AI, and Microsoft‑based support.

We’re looking for individuals who thrive in a fast‑paced, tech‑focused environment, are eager to learn, and bring new ideas to the table. If you’re a team player with a strong drive for continuous learning and innovation, we want to hear from you.

• BA/BS in an IT‑related field (Computer Science is a plus!)
• 3+ years of experience in technical support,…