Manager of Geospatial Training & Support

Manager of Geospatial Training & Support

Duncan-Parnell is a leading provider of geospatial, positioning, unmanned, construction, and technology solutions throughout the Southeast. Since 1946, it has helped surveyors, engineers, contractors, public agencies, utilities, and geospatial professionals improve productivity through innovative technology, expert support, training, and professional services. The focus is on helping customers build more efficient workflows, connect field and office operations, and maximize the value of their technology investments.

Duncan-Parnell is seeking a strategic, customer‑focused leader to oversee and evolve its Geospatial Support, Training, Professional Services, and Technology Enablement division. This role leads a multidisciplinary team responsible for technical support, workflow adoption, professional training, professional services, and service engagement across the Survey, Mapping/GIS, and UAS business units.

The Manager will play a critical role in differentiating Duncan-Parnell through customer experience, workflow expertise, professional services, responsiveness, technical expertise, and long‑term workflow partnership. This leader must balance people leadership, customer engagement, operational efficiency, and technology adoption while helping customers improve workflows, increase efficiency, and maximize the value of their technology investments.

This person should also bring fresh ideas around scalable support models, training delivery, responsible use of AI, and how we continue helping customers adopt and maximize the Trimble ecosystem alongside the broader portfolio of technology partners.

Customer experience should be at the center of how this team operates. The role will help define what “great support,” “great training,” and “great professional services” look like at Duncan-Parnell through responsiveness, communication, consistency, professionalism, technical expertise, and the ability to help customers confidently adopt new technology and workflows.

Duncan-Parnell also sees significant opportunity in continuing to grow and evolve its Professional Services business. This leader will be expected to help develop scalable and financially successful service offerings around workflow consulting, implementation, technology adoption, data services, training delivery, and long‑term customer success.

• Oversee support models, professional services offerings, service delivery processes, and training programs that help customers adopt and maximize the Trimble ecosystem and related technology solutions.
• Lead and develop the Geospatial Support, Training, Professional Services, and Technology Enablement team, building accountability, capability, and a strong customer‑first culture.
• Define and continuously improve the customer support and training experience through responsiveness, communication, consistency, professionalism, and technical excellence.
• Partner closely with sales teams and other internal stakeholders to align support and training efforts with customer needs and business objectives.
• Engage directly with customers of all sizes to understand workflow challenges, provide strategic guidance, and strengthen long‑term customer relationships.
• Identify opportunities to improve workflow adoption, customer outcomes, operational efficiency, and recurring service revenue across the Geospatial business.
• Help identify practical and responsible ways AI and emerging technologies can improve customer support, training efficiency, internal workflows, and the overall customer experience.
• Serve as a visible leader who can step into complex customer or team situations and lead from the front when needed.

• Bachelor’s degree in a related field or equivalent combination of education and relevant experience.
• Progressive leadership experience in running a financially lucrative professional services business, technical support, training, customer success, professional services, or a related function.
• Experience building, managing, or expanding a financially successful professional services organization or recurring service‑based…