Business Analyst

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

Business Analysts are a primary interface between the IT teams and our business partners. They are responsible for understanding current processes and identifying well-formed outcomes for future business systems and processes, which may include the entire enterprise. They gather and document business needs and requirements, evaluate options, assist with generating business cases and ensure the effective use of information systems in meeting the needs of the business.

Operating as a key member of the Claim Center team within the broader Claims Technology and Operations organization, this individual will play a central role in supporting ongoing platform enhancements through detailed requirement gathering, analysis, and solution design. This position will serve as a critical liaison between claims business stakeholders and technical delivery partners, ensuring that operational needs are clearly understood, accurately translated, and effectively implemented within Claim Center solutions.
** Responsibilities:
*** Conducting stakeholder analysis.
* Documenting business requirements (i.e., user stories), success criteria, and training documentation.
* Creating business cases and feasibility studies.
* Proposing business process improvements.
* Facilitating communication between business stakeholders.
* Documenting business scenarios while participating and facilitating User Acceptance Testing.
* Low code / no code (minimal technical expertise) system configurations
* Assisting with backlog refinement and management of non-technical items
* Align with and support the respective Product Owner and delivery team regarding Agile best practices including: refining and prioritizing backlogs, creating user stories, conducting demos, and participating in PI planning sessions and other ceremonies.
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* Competencies:

*** 2+ years of claims, operational support, project management and/or experience in IT delivery/implementation preferred
* Strong working knowledge of claims and/or insurance related systems.
* Knowledge of Guidewire Claim Center is preferable.
* Proficient in Agile methodologies and practices
* Excellent verbal and written communication skills
* Ability to communicate technical information in a business-friendly manner
* Ability to manage multiple and multi-faceted stakeholders
* Solution-oriented, creative thinker
* Strong strategic thinking, analytical, and problem-solving skills, with the ability to make sound decisions and drive results
* Attention to detail and focus on accuracy
* Highly ethical, professional, and trustworthy, with a commitment to compliance and integrity
* Flexible, adaptable, and resilient, with the ability to work effectively in a dynamic and changing environment#LI-Hybrid#DEIB
** US Work Authorization
** US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
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* Who we are:

** Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
** We’re all about people | We win together | We strive for better
**** We enjoy the everyday | We think further
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* What’s in it for you:

** In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
* We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
* All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
* We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and…