MES System Specialist

Job Title:

Operations Support Specialist

Duration: 12+ Months

Timings: 11PM - 7AM (Night Shift)

Job -

We are seeking a proactive and customer‑focused On‑Site Operations Support Specialist to provide hands‑on, white‑glove support for production floor operations. This role is responsible for supporting line operators, troubleshooting equipment such as scanners and printers, and ensuring minimal disruption to operational workflows.

The ideal candidate will act as the bridge between floor operations and the technical support team, ensuring timely incident logging, communication, escalation, and resolution.

• Provide real‑time, on‑site support to operators on production/packaging lines.
• Assist with issues related to scanners, label printers, barcode systems, and line equipment interfaces
  .
• Ensure all equipment functions optimally to maintain continuous production flow.
• Perform basic troubleshooting, resets, and configurations to quickly resolve common issues.

• Deliver a high‑touch, concierge‑style support experience to floor operators and supervisors.
• Proactively monitor operations and identify potential issues before they impact productivity.
• Provide clear, user‑friendly guidance and hands‑on assistance to non‑technical users.
• Build strong working relationships with operators, supervisors, and stakeholders.
• Log all incidents accurately in the ticketing system with relevant details.
• Perform initial triage and troubleshooting to resolve issues where possible.
• Escalate complex incidents to the technical/IT support team with complete diagnostics and context.
• Actively coordinate with technical teams to track, communicate, and expedite issue resolution.
• Follow up to ensure issues are resolved and users are satisfied.

• Support and maintain:
• Barcode scanners (handheld & fixed)
• Workstations and HMI terminals
• Production line software interfaces
• Assist in hardware replacements, setup, and basic preventive maintenance.
• Maintain accurate logs of recurring issues and resolutions.
• Provide feedback to technical teams on recurring patterns and improvement areas.
• Contribute to creation/update of standard operating procedures (SOPs) and knowledge base articles.

• 2-5 years of experience in on‑site IT or operations support
  , preferably in manufacturing, warehouse, or production environments.
• Hands‑on experience with:
• Barcode scanners and label printers
• Windows‑based systems and basic networking
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Ability to work on the floor in a fast‑paced, high‑pressure environment.

• Experience with warehouse management systems (WMS) or manufacturing execution systems (MES).
• Familiarity with ticketing tools (Service Now, Jira, etc.).
• Basic understanding of networking (IP configuration, connectivity issues).
• Customer‑first mindset with a white‑glove service approach
• Strong ownership and accountability
• Ability to multitask and prioritize effectively
• Collaboration and teamwork
• Attention to detail and process orientation
• Primarily on the production floor with exposure to operational equipment.
• May require standing/walking for extended periods.