Desktop Support

Role:
Desktop Support

Location:
Richmond, VA

Duration:
Long Term contract

Description:

Sr Desktop Support Tech.
100% ON SITE from Day One

ABOUT THE ROLE

• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Writing and editing documentation about troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.
• Troubleshooting VPN, Networking, and ISP problems.

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Strong working knowledge of computer systems, hardware, and software, including drivers and bios

Required

6

Years

Excellent problem-solving, analytical, and team-working skills

Required

4

Years

Excellent communication and interpersonal skills.

Required

4

Years

demonstrated ability to obtain feedback from customers to improve training methods.

Required

4

Years

Writing and editing training manuals.

Required

4

Years

Running reports and analyzing common complaints and problems.

Required

4

Years

An openness to learning new technologies.

Required

2

Years

An openness to learning new technologies.

Required

4

Years