Sr. Director, Technical Program Management; Associate Tech

Sr. Director, Technical Program Management (Associate Experience Tech)

Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?

At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper.

We’re a bank, but we don’t think like one. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives by leveraging best‑in‑class technology. That’s where you come in.

Our Program Delivery Office (PDO) team within Associate Experience Technology is looking for a dynamic Senior Director of Technical Program Management (TPM). The PDO team drives intent for Associate Experiences’ highest priority initiatives and critical technology‑wide programs. In this exciting role, you will work closely with internal and external stakeholders to execute on key strategic programs. This is a new organization within Associate Experience Technology that will give you an opportunity to collaborate with smart and passionate leaders to influence results and lead important and exciting projects from day one.

In addition to leading technical programs, you will also pave the way for an expanding TPM discipline within the team by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.

• Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life‑cycle
• Experience building and leading a world‑class team of technical program managers with a mission to power real‑time, intelligent experiences for our customers and associates
• Lead technology‑focused discussions with senior leadership by providing valuable insights and recommendations that guide technology‑based decisions
• Exceptional communication and collaboration skills
• Excellent problem‑solving and influencing skills
• A quantitative approach to problem‑solving and a collaborative implementer of holistic solutions; a systems thinker
• Experienced TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice
• Ability to simplify the technically complex and drive well‑educated decisions across product, engineering, design, and data science representatives
• Deep focus on execution, follow‑through, accountability, and results
• Exceptional cross‑team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done
• Highly tuned emotional intelligence, good listener, and deep‑seated empathy for teams and partners

• Bachelor’s Degree
• At least 9 years of experience managing technical programs

• 9+ years of experience designing and building data‑intensive solutions using distributed computing
• 5+ years of experience in building distributed systems and highly available services using cloud computing services / architecture – preferably using AWS
• 5+ years of building & leading experienced TPM team
• 5+ years experience building highly scalable mobile products & platforms
• 5+ years of experience with Agile delivery
• 5+ years of delivering large and complex programs – where you own the business or technical vision, collaborate with large cross‑functional teams, secure commitments on deliverables and unblock teams to land business impact
• Experience in building systems & solutions within a highly regulated environment
• Bachelor’s degree in a related technical field (Computer Science, Software Engineering)
• MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F‑1 OPT, F‑1 STEM OPT, F‑1 CPT, J‑1, TN, E‑2, E‑3, L‑1…