Senior Manager, Product Management - Developer

Overview

Senior Manager, Product Management - Developer Experience

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

The team is hiring multiple positions across the following areas:

• Enable IT teams to perform proactive monitoring, leverage telemetry data (ie logs, metrics, traces) to detect anomalies, identifying potential issues before they impact users, gaining real-time visibility into network performance, and deriving actionable insights for faster incident response towards delivering seamless connectivity, minimizing downtime, and optimizing user experiences.

• Drive 3rd party and internal tools to effectively support Dependency mapping, Audit trail (applied to Applications), Application Performance Monitoring, and Event Correlation

• Drive tools to support SRE, Incident and Resilience practices

• Support the developer journey driving automated onboarding and visibility, and auto instrumentation

• Focus on minimizing the Mean Time to Resolve (MTTR) through automation, process optimization and automated incident response

• Own the overall proc Drive a unified system of record across all Capital One Cloud, non-Cloud and Digital Assets utilizing a defined Asset repository.

• Support Service mapping and dependencies in a structured CMDB, driving Request, Incident, Response, Change

• Implement automated discovery (e.g., Service Now Discovery) to ensure Cloud, hardware and software match

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

• At least 5 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

• A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

• A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $182,500 - $208,300 for Sr. Mgr, Product Management

McLean, VA: $200,700…