AI Adoption Manager, Strategic & Enterprise Accounts | Southeast

Even Up is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. Even Up is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, Signal Fire, and Lightspeed.

At Even Up, we don't just "onboard" customers; we ignite their success. Our AI Adoption team is on a mission to ensure every firm realizes the full potential of our Claims Intelligence Platform from day one, enabling AI-based workflows at scale.

As an AI Adoption Manager, you are the bridge between a closed deal and a transformed law firm. You will own the critical first 30 days of the customer journey, using a blend of relationship management, change management, and product analytics to drive rapid activation and adoption.

• Drive Rapid Value & Activation (The First 30 Days)
  • Own the Outcome:
    Lead the transition from sales to success to ensure customers achieve real value in their first month, focusing on immediate benefit and high impact to their firms.
  • Strategic Change Management:
    Act as a consultant to law firm leadership, helping them restructure internal operations and workflows to maximize the benefits of Even Up’s proactive AI.
  • Data-Driven Enablement:
    Monitor product usage and engagement metrics daily. Use these insights to identify "at‑risk" users early and intervene with outreach, coaching, targeted training or workflow adjustments.
• High-Stakes Relationship Management
  • Extension of Sales:
    Maintain the high‑touch, white-glove experience established during the sales cycle, ensuring no "drop-off" in quality or momentum.
  • Champion Development:
    Identify and empower firm champions, equipping them with the best practices and internal "marketing" tools they need to drive firm‑wide excitement.
• Cross-Functional Collaboration
  • Collaboration & Feedback:
    Act as the voice of the newly activated customer, providing Product and Engineering teams with "boots on the ground" feedback to improve the initial user experience. Collaborate closely with Sales Engineering, Technical Program Managers (TPMs), Account Executives (AEs), Customer Success Managers (CSM), Product, Legal/Medical Operations, and Engineering teams to ensure customer requirements and feedback are promptly addressed.
  • Mentorship:
    Support the growth of the activation team by refining playbooks, sharing successful "activation hacks," and mentoring junior team members.

• Experience:
  
  5+ years in high-touch Customer Success, Sales, or Implementation roles, ideally within high growth SaaS. Experience with Enterprise-level change management is a major plus.
• Communication Mastery:
  You can pivot your communication style instantly - from executive-level ROI discussions to empathetic, patient technical coaching for end‑users.
• Analytical Rigor:
  You are comfortable using data to tell a story and decide where to spend your time.
• Project Command:
  You don't just manage projects; you command them. You are proactive in removing roadblocks before the customer even sees them.
• Road Warrior Spirit:
  You are excited to travel up to 50% to meet our firms where they are, providing the onsite "shoulder-to-shoulder" support that drives true transformation.

• You Have a Bias Toward Action:
  You treat the first 30 days as an extension of the sales process. You bring the urgency, polish, and relationship-building skills required to command a room of partners and stakeholders.
• You're Intensely Curious:
  You are obsessed with customer usage and the experience. You don't just ask "how is it going?" - you look at the data, identify friction points in the workflow, and proactively prescribe solutions based on what you are seeing and hearing.
• You Can Switch Gears Easily and Often:
  You can lead a high-level ROI strategy session with a Managing Partner at 10:00 AM, and at 11:00 AM, sit…