ServiceNow Technical Architect
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-06-13
Listing for:
Tata Consultancy Service Limited
Full Time
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
IT Consultant, Systems Analyst, IT Project Manager, IT Business Analyst
Job Description & How to Apply Below
- Lead the design and architecture of Service Now solutions, including custom applications and integrations, that meet client needs and industry best practices.
- Design, implement, customize, and maintain ITSM, HRSD, SPO modules, and scoped applications.
- Provide technical leadership and mentorship to development teams to ensure the successful execution of Service Now projects.
- Perform assessments and evaluations of existing Service Now implementations and offer recommendations for improvement.
- Develop and administer technical solutions on the Service Now platform to meet the business needs of the IT department and beyond.
- Possess 1012 years of experience in the administration, implementation, and configuration of Service Now across areas such as ITSM (including HRSD and SPO), ITBM, ITOM, ITAM, and scoped application solutions.
- Have experience in ITIL process definition, integration solutions, and architecture-level configurations.
- Design and develop integrations between Service Now and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies.
- Implement automation solutions using Flow Designer, Orchestration, and Service Now tools to streamline business processes.
- Provide advanced support for Service Now applications, troubleshooting complex issues and implementing long-term solutions.
- Design & Implementation, Customization and Maintenance of ITSM HRSD, SPO Modules & Scoped Applications
- Provide technical leadership and mentorship to development teams to ensure the successful execution of Service Now projects.
- Perform assessments and evaluations of existing Service Now implementations, offering recommendations for improvements.
- Responsible for developing/administering technical solutions on the Service Now platform to satisfy the business needs of the IT department and beyond.
- 10 to 12 years experience in administration/implementation/configuration of Service Now in the areas of ITSM (HRSD, SPO), ITBM, ITOM, ITAM (not limited to) and Scoped Application solution.
- Service Now Certified Application Developer (CAD) or Certified Implementation Specialist (CIS), ITIL
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TCS Employee Benefits
Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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