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TrakSYS Support Engineer
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-06-14
Listing for:
Experis
Full Time
position Listed on 2026-06-14
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
TrakSYS Support Engineer
Work Location:
Richmond, VA
- Provide Level 1 / Level 2 Support for TrakSYS MES application.
- Monitor system performance and ensure continuous uptime.
- Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team, Vendor team, and business users.
- Query and analyze TrakSYS SQL Server database tables to investigate and resolve data‑related discrepancies, maintaining data accuracy.
- Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., Blue Yonder), and PLCs (e.g., Kep Server OPC).
- Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes.
- Handle incident management and service requests through ticketing tools such as Service Now.
- Maintain support documentation, change logs, and knowledge base articles.
- Track SLAs, KPIs, and recurring issues for continuous improvement.
- Support scheduled maintenance, upgrades, and deployments.
- Hands‑on experience with TrakSYS MES (version 12 is a plus).
- Understanding of TrakSYS architecture and core configurations.
- Knowledge of C#/.NET, JavaScript, HTML and CSS.
- Knowledge of SQL Server (queries, stored procedures).
- Knowledge of IIS, Windows Server, and network basics.
- Strong analytical and problem‑solving skills.
- Good communication skills.
Positions require working night shifts and may involve travel between Richmond, VA and Hopkinsville, KY as needed.
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