TrakSYS Support Engineer

TrakSYS Support Engineer

Work Location:

Richmond, VA

• Provide Level 1 / Level 2 Support for TrakSYS MES application.
• Monitor system performance and ensure continuous uptime.
• Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team, Vendor team, and business users.
• Query and analyze TrakSYS SQL Server database tables to investigate and resolve data‑related discrepancies, maintaining data accuracy.
• Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., Blue Yonder), and PLCs (e.g., Kep Server OPC).
• Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes.
• Handle incident management and service requests through ticketing tools such as Service Now.
• Maintain support documentation, change logs, and knowledge base articles.
• Track SLAs, KPIs, and recurring issues for continuous improvement.
• Support scheduled maintenance, upgrades, and deployments.

• Hands‑on experience with TrakSYS MES (version 12 is a plus).
• Understanding of TrakSYS architecture and core configurations.
• Knowledge of C#/.NET, JavaScript, HTML and CSS.
• Knowledge of SQL Server (queries, stored procedures).
• Knowledge of IIS, Windows Server, and network basics.
• Strong analytical and problem‑solving skills.
• Good communication skills.

Positions require working night shifts and may involve travel between Richmond, VA and Hopkinsville, KY as needed.