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ServiceNow Technical Architect
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-06-15
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-06-15
Job specializations:
-
IT/Tech
IT Consultant, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
Responsibilities
- Lead the design and architecture of Service Now solutions, including custom applications and integrations.
- Design, implement, customize, and maintain ITSM, HRSD, SPO modules, and scoped applications.
- Provide technical leadership and mentorship to development teams to ensure the successful execution of Service Now projects.
- Perform assessments and evaluations of existing Service Now implementations and offer recommendations for improvement.
- Develop and administer technical solutions on the Service Now platform to meet the business needs of the IT department and beyond.
- Implement automation solutions using Flow Designer, Orchestration, and Service Now tools to streamline business processes.
- Provide advanced support for Service Now applications, troubleshooting complex issues and implementing long-term solutions.
- 10–12 years of experience in the administration, implementation, and configuration of Service Now across areas such as ITSM (including HRSD and SPO), ITBM, ITOM, ITAM, and scoped application solutions.
- Experience in ITIL process definition, integration solutions, and architecture‑level configurations.
- Design and development of integrations between Service Now and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies.
- Service Now Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) and ITIL certification.
$100,000 – $140,000 per year.
Benefits- Discretionary Annual Incentive.
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. - Family Support:
Maternal & Parental Leaves. - Insurance Options:
Auto & Home Insurance, Identity Theft Protection. - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement. - Time Off:
Vacation, Time Off, Sick Leave & Holidays. - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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