Vulnerability Management Analyst

Responsibilities

• Vulnerability management & Remediation understanding in order to interpret remediation documentation and add value to the content
• Familiar with Service Now Knowledge Base
• Experience with technical documentation auditing & quality assurance
• Ability to form partnerships with SME's, application owners, and technical writers

Insight Global is looking for a Vulnerability Management Analyst to join one of our customers in Richmond VA. The Vulnerability Management Analyst is responsible for overseeing the quality, accuracy, and usability of technical documentation within the Service Now Knowledge Base. This role partners closely with analysts, subject matter experts (SMEs), and technical teams to audit, refine, and maintain knowledge content—ensuring it meets established standards and is accessible to both technical and non‑technical audiences.

This position is not a primary technical writing role. Instead, it focuses on documentation governance, content auditing, and continuous improvement, with light technical writing and strong collaboration across IT and business teams. Pay is $89.74/hour.