Sr Desktop Support Tech

Virginia Tax seeks qualified resource to be responsible for:

• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Writing and editing documentation about troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.
• Troubleshooting VPN, Networking, and ISP problems.

• Strong working knowledge of computer systems, hardware, and software, including drivers and bios
  - Required, 6 Years
• Excellent problem-solving, analytical, and team-working skills
  - Required, 4 Years
• Excellent communication and interpersonal skills
  - Required, 4 Years
• Demonstrated ability to obtain feedback from customers to improve training methods
  - Required, 4 Years
• Writing and editing training manuals
  - Required, 4 Years
• Running reports and analyzing common complaints and problems
  - Required, 4 Years
• An openness to learning new technologies
  - Required, 2 Years
• An openness to learning new technologies
  - Required, 4 Years