Information Technology Helpdesk Specialist

Working Title:

Information Technology Helpdesk Specialist Role

Title:

Information Technology Specialist I Agency:
Central Virginia Community College

Location:

Lynchburg, VA Position Type:
Full Time (Nonexempt) Pay Range: $48,000 – $52,800 (annual)

Central Virginia Community College is seeking an Information Technology Helpdesk Specialist to provide routine user assistance and support for computer software, hardware, and audio/visual equipment. The role involves troubleshooting, installing equipment, maintaining documentation, and coordinating IT projects such as lab reloads, hardware upgrades, and audio/visual setups.

• Respond to IT work requests, primarily routine user assistance and support for computer software, hardware repair, and maintenance.
• Document problem resolution/status, forward more complex issues to higher-level staff.
• Install computers and associated peripherals, perform software upgrades.
• Create and maintain user tips, instructions, procedures to streamline tasks performed by other IT staff.
• Assist IT staff in problem resolution and coordination of IT projects, including lab reloads, hardware upgrades, and AV setup.
• Perform ad‑hoc duties as assigned, including emergency support during state emergencies if called upon.

• Working knowledge of installation, planning, repair, and maintenance of computers, peripherals, and desktop software including Microsoft Office and audio/visual equipment.
• Experience with local area networks and troubleshooting methods/procedures.
• Knowledge of diagnostic hardware and software tools.
• Experience working with Windows operating systems.
• AAS in Computer Information Systems or related field (substitutions allowed via equivalent training/experience).

• Office schedule:
  Monday through Friday, 8 a.m. – 5 p.m. (hours may vary).
• Non‑exempt; no telework options.
• No supervisory responsibilities.
• Minimal travel.
• No state vehicle operation required.

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.
VCCS complies with the Americans with Disabilities Act and provides reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
VCCS utilizes E‑Verify to confirm eligibility to work in the United States.