SAP, Supply Chain & Logistics Senior IT Manager

IT Supply Applications Senior Manager

Hybrid role based in Richmond, VA HQ. Mon / Fri remote;
Tue / Wed / Thu core in‑office collaboration days. Visa sponsorship unavailable.

Indivior is a global pharmaceutical company working to help change patients' lives by developing medicines to treat Opioid Use Disorder (OUD). Our vision is that all patients around the world will have access to evidence‑based treatment for OUD, and we are dedicated to transforming OUD from a global human crisis to a recognized and treated chronic disease. Building on its global portfolio of OUD treatments, Indivior has an exploratory pipeline of products designed to expand its heritage in this category.

Headquartered in the United States in Richmond, VA, Indivior employs approximately 800 individuals globally.

Indivior is seeking an IT Supply Applications Senior Manager who can leverage strong functional hands‑on applications and reporting experience in supporting SAP and related applications for the Supply function covering Supply Chain & Distribution, Manufacturing and Quality. The Senior Manager will work closely with key Supply business and IT stakeholders to define and deliver continuous improvement roadmap opportunities. The role relies heavily on internal consulting skills, Supply, Manufacturing and Quality operations knowledge, and SAP expertise to improve processes and reporting within a pharmaceutical environment.

• Supply Application Strategy
  • Determine strategy and roadmap for Supply business functions
  • Keep abreast of manufacturing, regulatory, industry and technology changes
• Stakeholder Management / Partnership & Governance
  • Work with supply business to identify business and IT roadmap opportunities
  • Increase the efficiency and utilization of systems within the wider business
  • Mature IT / Supply governance and lead regular business reviews
  • Ensure all super users are trained and have access to support and materials
  • Work with super‑user groups to implement best practices across the population
• Application Management
  • Manage license and vendor relationships for support partners and software vendors
  • Partner with internal and external vendors on development and support; prioritise and escalates issues
  • Work with business and Information Security to identify and mitigate security risks
  • Support audits to ensure system compliance with all relevant policies
  • Define and evolve application management approach including change management and application administration
• Team and Project Leadership
  • Build collaborative relationships with key business partners and IT colleagues to support solution implementation
  • Lead offshore and onsite vendor and internal support teams across geographies to meet SLA’s
  • Coach team members and guide external vendors to meet business objectives
  • Manage IT and business‑facing projects, ensuring schedule, budget and quality
  • Manage risks, issues and decisions in a timely manner
  • Identify workload and resourcing constraints and propose prioritisation options
• Procedures and Controls
  • Mature IT and business processes and associated training documentation
  • Review and approve IT procedures and controls
• Application Support and Administration
  • Lead teams that manage day‑to‑day incidents and requests for business systems under SLA’s
  • Maintain system operation in line with Indivior policies and SOP’s
  • Perform ongoing training and support for super users and users
  • Oversee interfaces and critical jobs
  • Execute and review scheduled Sarbanes‑Oxley Act (SOX) and IT General controls
• Projects and Enhancements
  • Act as project manager for system improvement projects and related projects
  • Gather requirements, conduct gap analysis, blueprinting, system configuration, customization, testing, documentation, deployment and training
  • Collect business requirements and assess enhancement requests for Supply SAP applications
  • Design and implement solutions and continuous process improvements
  • Author training & knowledge articles, SOP documents, functional and technical design documents per Good Documentation Practices
  • Lead test preparation and execution per defined testing standards
  • Define cutover and deployment plans and lead rollout to…