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Junior IT Escalation & Incident Coordinator
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-06-18
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
ASM Research in Richmond, Virginia, is seeking a Junior Escalation Manager to coordinate and manage escalated IT incidents. The role entails monitoring ticket resolutions, documenting incidents, and ensuring compliance with federal standards. Candidates should have a Bachelor's degree in IT or a related field and up to 3 years of experience in IT support or incident management.
With a focus on continuous improvement and collaboration, this job offers a salary range between $70k and $97,400 based on experience and qualifications.
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