Desktop Technical Support Analyst

Location & Duration

Richmond, VA / On‑Site — 6+ Months

This role is 100% on site from Day 1, with some (10%) travel to remote sites in the Richmond/Hampton Roads area. Initial virtual interview will be conducted but an in‑person interview is required as a follow‑up before an offer is made.

The candidate must provide their own reliable transportation, have a valid driver’s license, and will have travel reimbursed. The role supports remote benefits offices on occasion.

Need a skilled Desktop/Technical Support Technician to support the Department of Veterans Services’ (DVS) Sitter & Barfoot Veterans Care Center, which is a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones).

• Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)
• Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti‑Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
• Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
• Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
• Expert working knowledge and experience with E‑mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
• Basic experience with IT inventory control, ticketing system and reporting.
• Basic experience with analog and digital phone configuration and troubleshooting.
• Good understanding of Network and IT security.
• Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
• Possesses excellent customer service skills and is teamwork oriented.
• Possesses excellent problem‑solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
• Possesses good organization and time management skills.
• Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
• Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.