Principal Associate, Process Manager - Small Business Bank

* Partnering across product, technology, operations, and risk organizations, with the ability to navigate complex cross-functional initiatives and translate business needs into actionable process or execution plans.
* Navigating through technical delivery environments (e.g., system implementations, platform migrations, Jira/Agile workflows, defect management, or operational readiness activities) to support partnership with product and engineering teams.
* Demonstrate curiosity and aptitude to learn about the current regulatory environment and internal policies within Small Business Bank Product and the Enterprise
* Support procedure reviews and L2 document updates
* Forge relationships with key stakeholders to ensure delivery of commitments and manage stakeholder expectations effectively
* Identify ways to improve and streamline business well managed processes
* Provide subject matter expertise on being well managed when representing the department in projects and other meetings
* Document processes and projects (creating reports, presentations, and diagrams)
* Assist in the design and produce metrics used to measure efficiency and effectiveness of L2 processes and controls
* Partnering cross-functionally to effectively drive delivery of moderate to large complex projects, leveraging strong problem solving and influencing skills
* Ensure issues are properly reported to correct L2 and remediated appropriately to reduce outstanding risk or performance breakdowns
* Manage work across organizational lines (Product, Design,Tech) to achieve results and manage competing priorities
* Demonstrate problem-solving and analysis skills with attention to detail
* Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work
* Demonstrate organizational agility to adapt to changing demands
* Display strong consulting and collaboration skills
* Strong communication and collaboration skills
* Demonstrate strong problem solving and influencing skills
* At least 2 years of experience in Process Management or Risk Management
* At least 2 year of Project Management experience
* At least 3 years of experience working in a cross-functional environment
* Bachelor’s Degree or military experience
* Business Process Management Certification
* PMP, Lean, Agile or Six Sigma certification
* 1+  years of experience working in an Agile workplace environment

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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