Lead II - Product Support

Overview

The Lead II – Product Support role is responsible for providing administrative and front-end user support for GBAS systems across multiple environments.

This role oversees permission maintenance, file validation, ticket queue management, development deployment coordination, data loading, optimization, and backup-related activities. The position requires strong operational focus, attention to detail, and the ability to support ongoing system maintenance, performance, and troubleshooting tasks.

• Maintain and audit user permissions across all GBAS environments.
• Validate various letter files, including Pend Letter, Elig/Cobra, and related test file generation.
• Perform GBAS backup tape validation and support associated backup processes.
• Complete L837 validation tasks and support data integrity checks.
• Monitor and manage the Solar Winds/GBAS Admin ticket queue, completing tickets and addressing issues promptly.
• Participate in GBAS development discussions and provide support for consulting and brainstorming activities.
• Coordinate and complete development deployments.
• Perform offshore permission maintenance for PROD, TEST, and Training environments.
• Conduct quarterly audits including PROCP permission audits, OpenVMS audits, and backup refresh tests.
• Execute ad hoc lower-environment system refreshes as required.
• Monitor and maintain disk space availability for daily operations and maintenance tasks.
• Create, maintain, and enhance automated OpenVMS jobs to improve system performance and efficiency.
• Complete monthly maintenance activities including:
• File loads in PROD and TEST
• Claims Edit System (CES) file loads
• ICD and HCPC code updates
• Perform optimization and data purging using PCLHIS.
• Maintain adequate disk space to ensure uninterrupted maintenance operations.
• Maintain vendor relationships and support coordination activities.

• Experience providing product support or system administration in a multi-environment setup.
• Hands-on experience with permission maintenance, file validation, and system auditing.
• Experience working with ticketing queues and resolving operational issues.
• Ability to coordinate deployments and collaborate with development teams.
• Experience supporting OpenVMS environments or similar legacy infrastructures.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently and manage recurring monthly or quarterly maintenance cycles.
• Strong communication and documentation skills.

• Experience with automated job creation and performance optimization in OpenVMS or similar systems.
• Familiarity with enterprise-grade data loading, purging, and optimization processes.