MC EZ Fleet Prog Spec Sr- Position

Position: MC EZ Fleet Prog Spec Sr- Position 02847
Title: MC EZ Fleet Prog Spec Sr.

- Position 02847

State Role Title: Prog Admin Specialist II

Hiring Range: $61,520 - $70,748

Pay Band: 5

Agency: Department of Motor Vehicles

Location: INTRASTATE REG AND COMPLIANCE- DMV Headquarters, Richmond, VA.

Agency Website: (Use the "Apply for this Job" box below)..gov

Recruitment Type: Agency Employee Only - A

Job Duties

This position is open to current DMV employees only. The Virginia Department of Motor Vehicles (DMV) is seeking an EZ Fleet Program Specialist Sr. to join the Motor Carrier Commercial Intrastate Operations (CICO) Division. This senior-level position provides advanced program support and development, compliance oversight, financial reconciliation, and participant guidance for the EZ Fleet programs. The role ensures operational integrity, program adherence, and a high standard of customer service while serving as a subject-matter expert for both internal and external stakeholders.

This role requires frequent customer interaction through phone and email to resolve technical issues, support financial reconciliation, and ensure accurate record-keeping. This position handles large volume customers and testing new initiatives.

Motor Carrier Services' Commercial Intrastate Operations (CICO) Division administers programs for Heavy Vehicle Use Tax (HVUT), Unified Carrier Registration (UCR), Operating Authority (OA), for-hire registration, and EZ Fleet/EZ REG. The Division ensures compliance with federal and state regulations and supports efficient operations and exceptional customer service to promote safety, consumer protection, and transportation reliability.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and  holders with over 8.4 million registered vehicles. In addition,DMVserves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.

DMVoperates upon five fundamental core values:
Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values. We live them!

Minimum Qualifications

• In-depth knowledge of EZ Fleet program policies, procedures, and compliance requirements, with the ability to interpret and apply regulations to complex scenarios

• Knowledge of customer service best practices, including escalation management and issue resolution frameworks

• Customer relationship management skills to build trust, ensure participant satisfaction, and maintain professionalism in high-pressure scenarios

• Familiarity with DMV systems, workflows, and documentation standards to effectively guide participants and resolve issues

• Communication skills (verbal and written) to clearly explain policies, provide guidance, and de-escalate challenging situations

• Technical troubleshooting skills to assist users with system navigation and resolve operational issues efficiently

• Ability to identify patterns and trends in participant inquiries and operational data, and proactively recommend improvements.

• Ability to balance multiple priorities while maintaining accuracy, responsiveness, and service quality

• Experience providing training and giving presentations

Additional Considerations

• Extensive experience in DMV EZ Fleet Program and systems

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years…