ServiceNow - ServiceNow IT​/OT Asset Management; ITAM Senior Manager - Tech Cons

Location:

Anywhere in Country

At EY, we help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. In the digital economy, we upgrade outdated processes, systems, and information to give our clients competitive edge. As a Service Now Consulting Senior Manager you will play a leading role in that mission.

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.
• Oversee the delivery of technology transformation projects and programs that align with our organizational strategy.
• Manage timelines, costs, and quality while leading both technical and non-technical project teams.
• Navigate operational and organizational dynamics while maintaining a strong focus on quality and risk management.

• Drive and support sales activities alongside EY pursuit teams, developing proposals, engagement estimates, and participating in sales presentations.
• Lead and develop strategies for Service Now enabled transformations, working with senior client executives on business case, transformation roadmap, detailed plans, and solution architectures.
• Act as an engagement manager across all aspects of a Service Now IT/OM Asset Management project and solution delivery including design, configuration/development, testing, and deployment phases.
• Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources.
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with a fact‑based decision‑making style and ability to resolve conflicts.
• Provide guidance and industry‑leading practice expertise for Service Now IT/OM Asset Management process implementations, including how specific business objectives can be met through process and technology transformation.
• Analyze a company’s IT/OM Asset Management people, process, and technology capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.
• Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Experience with Service Now AI capabilities (Now Assist, AI Agents, AI Control Tower) and their application across ITAM, HAM, SAM, OT asset management, and CMDB‑driven workflows.
• Familiarity with Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and Service Now workflow integration.
• Shape AI‑enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value.
• Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
• Create high‑quality deliverables and project artifacts.

• Bachelor’s degree required;
  Master’s degree preferred.
• Typically, no less than 5‑7 years of Service Now implementation experience.
• 5‑7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of two of the following Service Now certifications:
  Implementation Specialist – Hardware Asset Management, Software Asset Management, or Data Foundations.
• Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Ability to develop presentations, functional and technical roadmaps, and present ideas and proposals to all levels of management and technical expertise.
• Experience defining contextual, conceptual, and logical models that align business and technical capabilities to explain architecture.
• Experien…