Technical Support Technician

Brightpoint Community College invites applications for an in-office Technical Support Technician (IT Specialist II) located in Chesterfield, Virginia. The pay range for this exempt position is $65,000 - $70,000 (commensurate with experience and qualifications). The role supports both on‑site and remote inspection, installation, testing, and repair of microcomputer devices, classroom audiovisual (AV) equipment, and peripheral hardware. The technician provides Tier 1 and Tier 2 support for faculty, staff, and students, ensuring desktop standardization and high‑availability classroom infrastructure.

• State of Virginia employee benefits
• Comprehensive health insurance (medical, dental, and vision)
• Virginia Retirement System (VRS) participation
• Generous annual leave and paid holidays
• Remote work flexibility, depending on role and departmental needs
• Professional development opportunities
• Continuous learning programs
• Access to wellness resources and employee assistance programs

• Perform on‑site and remote inspection, installation, testing, and repair of microcomputer devices, peripherals, and classroom AV equipment.
• Provide advanced technical support across desktop computing, audiovisual systems, and telecommunications infrastructure.
• Conduct in‑depth diagnostics and hardware‑level repairs on microcomputers, software, and peripheral devices.
• Manage the full software lifecycle, including application packaging and automated deployment.
• Troubleshoot network connectivity issues using TCP/IP fundamentals, PING, and DNS.
• Support AV systems by identifying signal failures, hardware issues, and connectivity disruptions.
• Offer first‑level support for IP telephony and related services.
• Deliver one‑on‑one instruction on classroom technologies and new software to faculty and staff.
• Collaborate with the Lead Technician and Manager of Client Services to identify recurring issues and improve overall Help Desk service delivery.
• Maintain the security and confidentiality of sensitive data and document all equipment configurations, installation procedures, and repair activities.
• Perform other duties as assigned to support operational needs and continuous service improvement.

• May be required to perform other duties as assigned.
• May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Extensive expertise in personal computer hardware architecture, including deep‑dive hardware‑level repairs, motherboard diagnostics, and component‑level troubleshooting for Windows and Apple systems.
• Advanced knowledge of Windows 10/11 and macOS, including registry editing, system recovery, and command‑line troubleshooting to resolve complex software conflicts.
• Proficiency in utilizing advanced diagnostic and data recovery software to install, set up, and repair common and proprietary application packages.
• Ability to configure and employ LAN management tools such as Microsoft Intune to evaluate and improve endpoint performance in a complex WAN/LAN environment.
• General knowledge of multimedia infrastructure, including the ability to install media cabling, terminate connections, and troubleshoot physical connectivity issues.
• Ability to diagnose and resolve malfunctions in AV control systems, projectors, and audio distribution without requiring deep‑level programming knowledge.
• Successful completion and passing of a background check.
• College degree in Information Systems or equivalent experience (preferred).
• At least three years of proven experience in IT systems and multimedia equipment troubleshooting.
• Some experience with Crestron or Extron programming is preferred.
• Desired certifications: A+, Network+, CTS, CTS‑D, C‑EST.

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity, or other non‑merit factors.

The Virginia…