Director, ITSM & ServiceNow Governance
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-06-22
Listing for:
Genworth
Full Time
position Listed on 2026-06-22
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, IT Business Analyst, IT Support
Job Description & How to Apply Below
Genworth is seeking a Director, IT Service Management to drive a multi-year IT transformation. This role requires building and leading an ITIL-aligned ITSM service tower, ensuring service delivery is measurable and audit-ready.
The ideal candidate will have over 10 years experience in IT Service Management, strong Service Now ITSM expertise, capable of driving cross-functional improvements, and must have ITIL 4 certification.
Competitive salary range from $143,700 to $271,900, with additional performance-based incentives offered.
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