Help Desk Technician

Bastion point Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting‑edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast‑paced, and supportive environment that encourages professional growth.

If you are looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight‑knitted, forward‑thinking team, we’d love to hear from you! This is an on‑site opportunity located in Richmond, VA.

• Salary starting at $45,000+ scalable based on experience.
• Retirement plan, PTO, and health insurance benefits.
• On‑site gym, sauna, and gaming room to enjoy during your downtime.
• Friendly, people‑focused management and technical mentors to foster your career development.

• Primary Focus:
  You must be comfortable providing phone support for up to 6 hours per day as the primary focus of this role.
• High‑Volume Support:
  Success in this position is defined by the ability to handle Level 1 issues effectively and with high volume.
• Technical Assistance:
  Provide top‑tier support for 100+ small to medium‑size clients via email and phone.
• Environment Management:
  Resolve technical issues across various environments, including Office 365, on‑premise, and cloud solutions.
• Network Maintenance:
  Assist in maintaining and troubleshooting client networks, including LAN/WAN, firewalls, and access points.
• Service Efficiency:
  Prioritize tickets, set client expectations, and deliver outstanding customer service while accurately documenting solutions.

• Experience:
  
  0‑2 years of hands‑on PC support experience.
• Customer Service:
  Confidence and commitment to top‑tier customer service in a fast‑paced environment.
• Adaptability:
  Strong interpersonal skills, a positive mentality, and the ability to change tasks rapidly.
• Technical Knowledge: A general knowledge of different hardware platforms, cloud services (Office 365), and basic networking protocols.
• Organization:
  The ability to stay organized and follow tasks through to completion with accuracy.
• Learning Mindset: A willingness and ability to learn new applications and skills.
• Requirements: A valid driver's license and reliable transportation for occasional on‑site client support.