L1 IT Support Technician

Bastion point Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting‑edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast‑paced, and supportive environment that encourages professional growth.

If you are looking for a role where you can work with a diverse range of technologies and client environments while learning from experienced engineers, this could be the perfect next step. This is an on‑site opportunity located in Richmond, VA.

• Salary starting at $45,000+ scalable based on experience
• Health insurance, PTO, and retirement plan
• Access to an on‑site gym, sauna, and gaming room
• Friendly, people‑focused leadership and strong technical mentorship
• A fast‑paced environment with real opportunities for career growth and advancement

• Serve as a primary point of contact for client support, with a strong focus on phone-based troubleshooting (up to 6 hours per day)
• Resolve high-volume Level 1 technical support issues quickly and effectively
• Provide technical support for 100+ small to medium‑size businesses via phone and email
• Troubleshoot issues across Microsoft 365, on‑premise systems, and cloud environments
• Assist with maintaining and supporting client networks including LAN/WAN, firewalls, wireless access points, and connectivity issues
• Prioritize service tickets, manage client expectations, and deliver exceptional customer service
• Accurately document issues, resolutions, and follow‑up actions to maintain service quality

• 0–2 years of hands‑on PC support or IT support experience
• Confidence delivering excellent customer service in a fast‑paced support environment
• Strong communication skills, a positive attitude, and the ability to shift priorities quickly
• General knowledge of hardware platforms, Microsoft 365, cloud services, and basic networking concepts
• Strong organizational skills and the ability to follow tasks through to completion accurately
• A willingness to continuously learn new technologies and develop technical skills
• Valid driver’s license and reliable transportation for occasional onsite client support

• Great opportunity to build your career inside a growing MSP
• Exposure to multiple client environments and technologies—not just internal IT
• Strong mentorship from experienced technical leaders
• Unique workplace perks and a team‑focused office culture