Information Technology Helpdesk Specialist

Working Title Information Technology Helpdesk Specialist Role Title Info Technology Specialist I Role Code 39111-SW FLSA Nonexempt Pay Band 04 Position Number  Agency Central Virginia Community College Division Central Virginia Community College (Div) Work Location Lynchburg - 680 Hiring Range $48,000 - $52,800 Emergency/Essential Personnel No EEO Category 3-Technicians Full Time or Part Time Full Time Does this position have telework options?

-Telework options are subject to change based on business needs
- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule Typically, Monday through Friday 8 am – 5 pm, hours may vary based on demand.

Central Virginia Community College is located in Lynchburg, Virginia, in view of the Blue Ridge Mountains. CVCC is a comprehensive two-year institution of higher education with an enrollment of approximately 5,000 students in occupational/technical programs and university-parallel/college transfer programs.

Yes Job Description

Respond to information technology work requests primarily involving routine user assistance and support for computer software, hardware repair, maintenance, and provide support for audio/visual equipment.

Develop documentation including user tips and instructions, and procedures to streamline tasks performed by other Information Technology staff.

Document problem resolution/status and forward more complex issues to higher-level staff.

Install computers and associated peripherals and perform routine software upgrades.

Serve as a member of the Information Technology team and assist other Information Technology staff in problem resolution and in the coordination/completion of information technology projects and tasks, including but not limited to lab reloads, hardware upgrades, and audio/visual setup.

• May be required to perform other duties as assigned.
• May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Working knowledge of the installation, planning, repair and maintenance of computers, associated peripheral equipment, and desktop software programs including Microsoft Office, and audio/visual equipment.
• Experience with local area networks.
• Demonstrated knowledge of troubleshooting methods and procedures, equipment testing, and use of a variety of diagnostic hardware and software tools and equipment.
• Experience working with Windows.

AAS in Computer Information Systems or related field. An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for education and experience.

Operation of a State Vehicle:
No

No Supervises Employees

No Required Travel

Minimal travel

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

VCCS uses E‑Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.