Systems Engineer

Systems Engineer

Cyber Advisors (CA), headquartered in Maple Grove, MN, is seeking an experienced Systems Engineer to be based in our Richmond office. CA is a steadily growing IT managed services provider (MSP) that specializes in a high‑quality, customer‑focused approach to designing, managing, and maintaining our customers’ IT environment.

You can learn more about us at

This is a full‑time position. Working hours are Monday‑Friday with occasional evenings and weekends. Must have a valid driver’s license and reliable transportation.

This full‑time hybrid position is located in the Richmond, VA metro area. Working hours are Monday‑Friday, 8 AM‑5 PM, with occasional evenings and weekends.

• Provide primarily on‑site and remote support to our clients.
• Proactively anticipate, pre‑empt, diagnose, and solve hardware, network, and software problems.
• Perform regular system updates and patch management to safeguard against vulnerabilities.
• Develop and maintain knowledge of customers’ specific business environments.
• Maintain documentation for system configurations, processes, and procedures.
• Require reliable transportation.

• Strong knowledge of TCP/IP and networking fundamentals.
• Strong knowledge of operating systems (Windows and macOS) and server management.
• Broad knowledge of hypervisor technologies (VMWare/Hyper‑V).
• Broad knowledge of firewalls, switching, and routing.
• Broad knowledge of Windows Server, Active Directory, Exchange, DNS, and DHCP.
• Broad knowledge of MS Office 365 administration.
• Broad knowledge of workstation, server, and cloud backup solutions.
• Experience with network security, anti‑virus, and EDR/MDR solutions.

• Dedication to customer satisfaction and getting it right the first time.
• Ability to explain complex technical concepts to a non‑technical audience.
• Strong troubleshooting skills across a broad and diverse population and environment.
• Proactive identification of process improvement opportunities and adoption of new methods.
• Excellent verbal and written communication skills; ability to communicate clearly with all levels of the organization.
• Strong technical documentation skills with clear record‑keeping in ticketing and knowledge base systems.
• Appreciation of internal customer business goals, objectives, strategies, and needs.
• Strong multitasking and prioritization skills under aggressive targets and deadlines.
• Passion for great customer service.
• Long‑standing curiosity and love of technology.
• Ability to work with little or no supervision.
• High‑quality, detail‑oriented approach to work.
• Well‑developed organizational skills.
• Reliable and punctual.
• Quick to learn new technologies.
• Interest in building a long‑term career position.

• Bachelor’s degree in Computer Science or equivalent work experience.
• MD‑102, AZ‑104, Forti Net FCP, or similar certifications.
• 5+ years of IT experience (MSP experience preferred).

• Competitive salary depending on skills and experience.
• Vacation and PTO.
• Employer‑paid Health and Dental Insurance for CA employees.
• Great opportunities for career advancement.
• 401(k) with employer matching.
• Paid time off to train for continuing education.
• Disability and Life Insurance.