AV Support Engineer II

AV Support Engineer II

Job Description

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. It is included in the S&P 500 Index and has been digitizing the world’s real estate for over 35 years, empowering people to discover properties, insights and connections that improve their businesses and lives.

CoStar Group is committed to creating a diverse environment and is proud to be an equal‑opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also comply with all fair employment practices regarding citizenship and immigration status.

Disabled individuals are encouraged to request reasonable accommodations.

The AV Support Engineer II supports the daily operation, setup, maintenance, and troubleshooting of audiovisual systems across training spaces, executive meeting rooms, and corporate event environments. This role works closely with senior AV staff to ensure meeting spaces and technology are fully operational while delivering excellent customer service to employees, executives, and guests. The position is based in Richmond, VA, is in office Monday through Friday with up to 40% travel.

• Assist with the setup, testing, operation, and breakdown of audiovisual equipment for meetings, training sessions, and corporate events.
• Support displays, video walls, microphones, speakers, cameras, and control systems.
• Perform daily room readiness checks to ensure conference rooms are operational and meeting ready.
• Provide first‑level troubleshooting for AV and collaboration technology issues.
• Support Microsoft Teams Rooms, Zoom Rooms, and video conferencing platforms.
• Escalate complex technical issues to senior technicians or engineers.
• Provide white‑glove support for executive meetings and presentations.
• Assist presenters with content sharing, audio, video, and room technology.
• Ensure executive conference rooms are fully functional and professionally maintained.
• Support special meetings, board meetings, and company town halls.
• Assist with monitoring and maintaining LED video walls and digital signage systems.
• Support content updates and basic troubleshooting of media players.
• Report hardware or content issues to senior AV staff.
• Perform routine inspections of AV equipment and meeting spaces.
• Maintain equipment inventory and asset tracking records.
• Assist with cable management and workspace organization.
• Help maintain clean and organized AV storage rooms and IDF/MDF spaces.
• Assist with basic low‑voltage cabling tasks.
• Support cable labeling, testing, and documentation.
• Help install and maintain AV connectivity equipment.
• Work with network and facilities teams when required.
• Assist with corporate roadshows, conferences, and off‑site events.
• Load, transport, set up, and break down AV equipment.
• Support live presentations, video playback, microphones, and streaming technology.
• Provide onsite technical support during company events and executive presentations.
• Travel to support multiple events during the year and special projects.

• Bachelor’s degree from an accredited, not‑for‑profit, in‑person university or college.
• A track record of commitment to prior employers.
• 1–3 years of experience in AV, IT, or technical support.
• Basic understanding of audiovisual equipment and conference room technology.
• Familiarity with Microsoft Teams, Zoom, or similar collaboration platforms.
• Strong customer service, communication, and interpersonal skills.
• Ability to lift and move AV equipment weighing up to 50 pounds.
• Ability to work occasional evenings or weekends in support of events.

• Experience with Extron systems.
• Experience supporting LED videowall environments.
• Familiarity with Analog Way products.
• Basic networking knowledge, including IP addressing, switching, and VLANs.
• Experience with low‑voltage cabling and cable termination.
• CTS or relevant…