Business Analyst

Business Analyst

Key Responsibilities

• Establish, refine, and promote consistent BA methods, templates, and documentation standards.
• Ensure high-quality requirements such as BRDs, RTMs, user stories, acceptance criteria, process flows, and data requirements.
• Validate requirements to confirm business value, technical feasibility, and alignment with organizational goals.
• Provide clear and constructive feedback to improve BA deliverables and reduce rework.
• Ensure BA outputs are accurate, complete, and delivered on time to support project milestones.
• Support testing approaches that include functional, non-functional, and data-related needs.

Support Teams and Build Alignment

• Create a collaborative and supportive environment across business units, IT teams, and vendor partners.
• Act as a trusted liaison who brings clarity and alignment to complex business needs.
• Facilitate workshops, discovery sessions, and cross-team discussions that support decision-making.
• Support change management through clear and proactive communication.
• Work with product owners, project managers, and leadership to prioritize requirements, manage risks, and maintain project momentum.

Communicate Clearly and Influence Decisions

• Communicate complex ideas in a clear and simple way for executives, technical teams, and end users.
• Translate business needs into structured, actionable requirements and documentation.
• Present recommendations, findings, and updates to senior leadership with confidence.
• Produce well-organized documentation that supports planning and solution design.

Coach and Develop the BA Team

• Mentor and develop Business Analysts, building confidence and strong analytical skills.
• Identify opportunities to improve BA processes, tools, and team capabilities.
• Lead improvements that increase efficiency, consistency, and quality across the BA function.
• Ensure alignment with leadership and the team before introducing new methods or standards.
• Remove roadblocks, provide direction, and address risks that affect BA performance.
• Model accountability, transparency, and a commitment to high-quality work.

Qualifications

Required

• Bachelor’s degree in Business, Information Technology, or a related field
• 7 or more years of Business Analyst experience, including at least 3 years mentoring or leading analysts
• Strong written and verbal communication skills
• Solid understanding of elicitation techniques, requirements documentation, and process modeling
• Experience with Agile methods such as Scrum or Kanban
• Strong facilitation and stakeholder engagement skills
• Experience with enterprise-level or multi-module systems
• Proficiency with BA and ALM tools such as Jira or Azure Dev Ops

Preferred

• Experience shaping BA practice standards or contributing to a BA Center of Excellence
• Background in data governance, data integration, or data quality
• Familiarity with testing methods and ALM or automated testing tools
• Strong analytical and problem-solving skills, including the ability to use data for insights

Skills and Competencies

• Servant leadership and mentoring
• Strong communication and presentation skills
• Analytical mindset and focus on continuous improvement
• Skilled in stakeholder engagement and facilitation
• High attention to detail and commitment to quality
• Ability to manage multiple priorities and support several projects at once