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Client Delivery Director

Job in Richmond, Henrico County, Virginia, 23220, USA
Listing for: Omni Inclusive
Full Time position
Listed on 2026-06-27
Job specializations:
  • IT/Tech
    IT Business Analyst
Job Description & How to Apply Below

HVAC Domain Expert – Digital, ERP & Enterprise IT Transformation

We are seeking a senior HVAC industry domain expert with hands-on experience at large HVAC OEMs such similar organizations (Carrier, Daikin, Johnson Controls, Lennox). This role will bridge business, IT, and digital transformation, working closely with CIO, CDO, and Business-Unit IT leaders to drive large-scale ERP, digital, and platform modernization initiatives. This is a credibility role—someone who has been inside an HVAC enterprise, understands how decisions are made, and can translate strategy into execution.

Key Responsibilities
  • Act as the HVAC industry domain authority for enterprise IT, ERP, and digital programs
  • Translate HVAC business processes (manufacturing, supply chain, service, parts, dealer channels) into technology requirements
  • Provide industry-informed guidance on operating models, KPIs, and modernization priorities
Executive & IT Stakeholder Engagement
  • Work closely with CIO, CDO, and VP-level IT leaders to shape and execute transformation roadmaps
  • Partner with Business Unit IT leaders (Commercial HVAC, Residential HVAC, Supply & Service)
  • Support executive decision-making with context, tradeoffs, and industry best practices
Technology Transformation
  • Advise on ERP strategy (SAP / Oracle / D365) and enterprise application modernization
  • Enable core IT + Digital alignment (ERP, data platforms, connected systems, analytics)
  • Guide legacy-to-modern transitions across enterprise systems and digital platforms
Strategic Enablement
  • Support account strategy, pursuits, and solution shaping with HVAC-specific credibility
  • Mentor internal teams on HVAC domain nuances, buying behavior, and governance

Act as a trusted advisor—not a sales overlay

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