Business Support Specialist

Summary

CHS, Inc has an exciting remote Business Support Specialist opportunity in our oil truck sector. This role will collaborate with a cross-department team of colleagues to ensure the operations of a multibillion-dollar supply chain are carried out accurately and efficiently. Provide both internal and external customers with quality service, accurate contracts, timely orders, current account information, smooth transactions, and a positive experience with CHS.

Candidates residing in MN, SD, ND, IA or WI are preferred. This role requires quarterly travel to our corporate office in Inver Grove Heights, MN or Mankato, MN based on business needs.

• Provides technical support to customers and/or employees via telephone, fax, email, text or other web/internet media regarding technical aspects of assigned products.
• Answers questions about installation, operation, configuration, customization and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to senior level Customer Technical Support Specialist or Supervisor.
• Strong organizational skills, with attention to detail and ability to prioritize workload.
• Capacity to think and solve problems independently within a changing environment while being customer focused and building solid relationships.
• Strong interpersonal and business communication skills, both written and verbal.
• Ability to manage time effectively, make decisions and work independently within a team atmosphere.
• Proficient in Microsoft Office Suite of products, including Outlook, One Note, Teams, Excel, PowerPoint, and Word.
• Experience monitoring and responding to metrics, resulting in a path of continual improvement.
• Proficient with Microsoft Power BI or similar advanced reporting tools.
• Ability to follow through with tasks/projects to successful completion.
• Other duties and responsibilities as needed or assigned.

• 1+ years of experience in Customer Service and Technical Support.
• High School diploma or GED.

• Strong written and verbal communication skills.
• Previous experience in SAP preferred.
• Proficient with MS Word, Excel, and PowerPoint.
• Ability to work extended hours to meet business demands.
• Ability to obtain LEAN certification.
• Ability to read, write and communicate in Spanish, preferred.
• Pre‑employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre‑employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

• Ability to sit, stand, bend, walk and talk.

CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.

CHS is an Equal Opportunity Employer/Veterans/Disability.