QA Engineer Job Richmond area,Virginia USA,IT/Tech

QA Engineer Opportunity

Hi! We're Pocket Suite! Pocket Suite is a YC-backed mobile platform for service businesses — fitness trainers, home cleaners, dog walkers, beauticians, therapists, life coaches, etc. — helping them monetize their calendar. Pocket Suite empowers the U.S. market of 20 million service professionals generating $800 billion in sales with a mobile cloud solution for running their business. Thousands of businesses run on and over 250,000 clients book and pay their Pros on Pocket Suite today and we're growing fast.

Pocket Suite lets any small business owner run their business entirely over text. On average our customers are paid in under 24 hours, grow income by 30% within a few months of joining Pocket Suite, and spend fewer hours per day on scheduling and payment collection after switching to Pocket Suite. From calendar sync to appointment confirmation to contract e-signatures to text message auto-reminders, Pocket Suite is both easy to use and capable of eliminating meaningless work so service professionals can do more of what they love.

If you can send text messages, you can use Pocket Suite.

Our Values

Engineers and product obsessed — we loathe over-engineering, we cringe anytime a customer reports a bug and we release new versions every 2 weeks.

We love our customers — solving their problems and helping them grow and succeed in a rapidly changing world. Oh yeah we also love their 5 star reviews.

We love disrupting the status quo — we believe everyone globally in the industries we're going after will be using a mobile app as their primary business tool.

We understand that it is critical to measure what matters. So we don't take victory laps nor do we pause to take a break unless the scoreboard reflects that we are #winning as it relates to our customer delight and growth goals.

We don't just think of this as a job. In our spare time, this is what we do and who we are. Our obsession with small business, fintech, smart growth, and cool apps is a 24/7 thing.

We believe only three things matter as we build out our business: building a great product, delivering awesome customer service, and a killer instinct for activating and engaging new users.

Who are we looking for

We're looking for a QA Engineer who can own our entire quality function — not inherit a process, but build one. Pocket Suite releases on a two-week cadence across iOS, Android, and web. You'll be the person who takes a feature spec and Figma designs and independently turns them into a thorough test plan, executes it, and drives issues to resolution — without needing direction on how to get there.

This is a ground-up role. We don't have a mature regression suite or a robust automation framework yet, that's the opportunity. We are looking for someone who is energized by that, not slowed down by it. Someone who is comfortable doing disciplined, methodical manual testing today while simultaneously laying the infrastructure for smarter, faster testing tomorrow.

You'll also be responsible for identifying and implementing AI-powered tools and workflows that reduce the manual bottlenecks in our QA process. We're not looking for someone who has only operated within established tooling but someone who can evaluate, select, and implement the right tools for a lean startup environment.

The ideal candidate has done this before at a startup. You've been the QA function, not just a member of one. You know what it feels like to be the last line of defense before a release, and you take that seriously.

What will you be doing?

Take ownership of the full QA lifecycle: from reading a PRD and Figma designs to writing the test plan, executing it, logging bugs in Jira, verifying fixes, and signing off on the release.
Build and maintain a regression test suite for core platform workflows (payments, scheduling, messaging, client management, forms, contracts).
Identify, evaluate, and implement AI-assisted testing tools to reduce manual testing overhead and increase coverage.
Establish and document QA standards, processes, and templates that scale as the team grows.
Reproduce, prioritize, and verify bugs escalated by the Customer Success team.
Partner…