Technical Support Specialist II

## Technical Support Specialist IIApplylocations:
Richmond, Virginia time type:
Full time posted on:
Posted Todayjob requisition :
JR-00139
** About Lighthouse Electric
** At Lighthouse Electric, we power more than buildings — we power opportunity. For decades, we’ve built a reputation for delivering high-quality electrical construction solutions on complex commercial and industrial projects. Our success is driven by craftsmanship, accountability, and a commitment to doing things the right way — safely, efficiently, and with integrity. We believe great companies are built by great people.

That’s why we invest in our team, encourage continuous improvement, and create an environment where professionals can grow, lead, and make a measurable impact. Here, you’re not just another employee — you’re part of a crew that takes pride in powering what’s next.  
** Why Us
** Stability + Growth – Established company with a strong backlog of major projects Impactful Work – Be part of high-profile, large-scale electrical builds Empowered Professionals – We trust our experts to lead and innovate Team-First Culture – Collaboration, respect, and accountability drive our success Strong Benefits Investment – Company-paid health coverage + 401(k) match Career Development – We promote from within and value long-term growth  If you want your work to matter — and your expertise to be valued — Lighthouse Electric is where you belong.  

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** Job Description
**** Position Summary
** The
** Technology Support Speciali
** st
* * II
* * will support the Tech Team in fielding issues and requests.
* Provide first line of support for any technology issues or requests.
* Support computers, laptops, tablets, phones, printers, network, applications, and all other company used technology.
* Interface with users remotely and onsite to assist in requests and provide support.
* Utilize excellent customer service skills and exceed employees’ expectations.
* Ensure proper recording, documentation, and closure in the ticketing system.
* Properly escalate unresolved inquiries/ tickets to the next level of support.
* Inform management of recurring problems.
* Participate in continuous business process redesign to improve internal operations.
* Establish yourself as a subject matter expert owning, optimizing, and advancing team processes.
* Create, maintain and update documentation, including knowledge base articles and SOPs.
* Serve as a resource for handling escalated issues.
* Identify and escalate situations requiring urgent attention.
* Stay up to date with industry trends and emerging technologies.
* Evaluate and recommend new technologies, software, or tools to improve support services.
* Develop and implement strategies to improve customer satisfaction.
* Mentor and train junior team members.
* And all other duties assigned by the manager.
*
* Education:

***
* Required:

*** A bachelor’s degree in computer science, information technology, or a related field.
** Additional Knowledge, Skills, and Abilities
*** Knowledge of networking, protocols, and basic security principles.
* Able to troubleshoot basic network connectivity issues.
* Must be self-motivated, a team player and have a strong track record in customer satisfaction.
* Ability to learn and apply new skills in a constantly changing technical environment.
* Ability to prioritize and multitask in a fast-paced environment.
* Relevant certifications (e.g., CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Desktop Support Technician).
* Excellent problem-solving and communication skills.
* Quick learner to be able to use a ticketing system to log and track service requests.
** Compensation & Benefits
*** Competitive salary based on experience
* Company-paid Medical, Dental, and Vision insurance
* Short-Term & Long-Term Disability
* Life and AD&D insurance
* 401(k) with 5% company match
* Paid Holidays
* Paid Time Off
* Annual performance reviews
* Opportunity to work on large-scale, high-profile projects
** Employee Stock Ownership Program:
** We don't just work for lighthouse-we own it. Lighthouse Electric is proudly 30% owned through our Employee Stock Ownership Plan (ESOP), giving employees a stake in our…