Service Desk Supervisor: Lead Team, FCR & ITIL Excellence
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-07-16
Listing for:
Markel Corporation
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Markel Corporation seeks a Service Desk Supervisor to oversee daily service desk operations, ensuring timely ticket handling and high customer satisfaction. You will lead a team onsite, apply ITIL/ITSM practices, and drive continuous improvement with Service Now analytics.
Ideal candidates have ITSM, incident management, and KPI analytics experience, plus strong leadership and communication skills to foster a collaborative and efficient support environment.
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