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Field Services Technician II: Onsite Support & Escalation

Job in Richmond, Henrico County, Virginia, 23214, USA
Listing for: Virginia Commonwealth University Health Systems
Full Time position
Listed on 2026-07-18
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 40000 - 60000 USD Yearly USD 40000.00 60000.00 YEAR
Job Description & How to Apply Below

Virginia Commonwealth University Health Systems is seeking an IT Support Technician to perform Level I duties and guide junior staff. You will assist with device deployments, incident response, and advanced troubleshooting while triaging Service Desk tickets and escalating urgent issues.

You will participate in cross-training, mentor new staff, and coordinate with on-call personnel. The role requires travel between VCU Health locations for onsite support, with emphasis on maintaining up-to-date

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