Applications Support Analyst

Title: Applications Support Analyst

State Role

Title:

Information Technology Specialist II

Hiring Range: $72,000 to $90,000

Pay Band: 5

Agency: Department of Criminal Justice Services

Location: Richmond, Virginia

The Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a full‑time Applications Support Analyst in Richmond, Virginia. This position supports the Division of Licensure and Regulatory Services through application support, troubleshooting, testing, training, reporting, and business analysis.

• Serve as the primary contact for application support of the Credential Management System and related Power Platform solutions.
• Administer and configure Power Platform applications, including updating Power Apps forms and views, managing Power Pages content and user access, and monitoring and troubleshooting Power Automate flows.
• Manage user accounts, security roles, and system access.
• Respond to service requests, analyze issues, and coordinate resolution with technical resources.
• Conduct system validation, testing, and documentation following updates or deployments.
• Develop and maintain support documentation, user guides, and knowledge‑base content.
• Gather, document, and validate business requirements for system enhancements and process improvements.
• Facilitate stakeholder meetings and support prioritization and user acceptance testing.
• Create and maintain standard and ad hoc reports.
• Support audit, compliance, and FOIA related reporting needs.
• Assist other IT areas by providing supplemental desktop and application support to ensure continuity of operations.

• Working knowledge of Microsoft Power Platform, including Power Apps, Power Pages, Power Automate, and Dataverse.
• Ability to perform routine application administration, configuration, and system maintenance.
• Experience gathering, documenting, and validating business requirements.
• Ability to conduct functional testing, user acceptance testing, and quality assurance activities.
• Strong analytical, problem‑solving, and critical‑thinking abilities.
• Ability to analyze business processes and recommend technology-based solutions.
• Ability to facilitate meetings, manage priorities, and work independently or collaboratively.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft 365 applications (Outlook, Word, Excel, Teams, SharePoint).
• Basic desktop support capability, including printer installation, drive mapping, and general software troubleshooting.
• Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
• Ability to articulate, both orally and in written form, clear and concise program objectives and goals.
• Documented experience as an active, contributing team member, as well as an independent and self‑motivated employee.
• Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

• Experience supporting Microsoft Power Platform solutions in a production environment.
• Experience using Power BI for reporting and visualization.
• Experience with the Lotus credential management system.
• Experience supporting licensing, credentialing, regulatory, or case management systems.
• Familiarity with Azure Dev Ops and Agile methodologies.
• Experience developing user documentation, training materials, or knowledge‑base articles.

$72,000 to $90,000 plus the state’s benefits package.

The Virginia Department of Criminal Justice Services is an Equal Employment Opportunity employer.