Business Relationship Manager

** Description*
* SAIC is seeking a Business Relationship Manager (BRM) to join our account team supporting a major state & local government customer based in Richmond, Virginia. This role is the management and representation of IT infrastructure services to a variety of geographically disperse state agency customers.

+ Be assigned to specific agencies as a point of IT management, escalation, coordination, and performance management for in-scope services.

+ Develop and maintain positive, professional working relationships with customers, suppliers and other stakeholders.

+ Become knowledgeable of each agency's business and how IT supports their mission.

+ Organize and facilitate operational meetings with customers to review IT infrastructure initiatives and service delivery.

+ Work in conjunction with assigned Commonwealth Technology Strategic Partners; CTSPs will provide strategic support and guidance and the BRM team will provide operational and tactical support to customers.

+ Be accountable for customer satisfaction for services; perform regular customer satisfaction assessments and resolve customer satisfaction concerns and issues.

+ Work with customers to evaluate, define, and prioritize requests for resources and services.

+ Clearly communicate the IT service needs, urgency and business case of agencies to the IT service suppliers.

+ Support the development of business cases, requirements, and other supporting artifacts required to obtain and enable IT services on behalf of customers.

+ Interface with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned customers.

+ Working with service delivery staff, present the results of Problem Management / Root Cause Analysis to customers and obtain their sign-off on findings, actions and closure.

+ Provide status reports, presentations and communications regarding the IT infrastructure services, service performance and projects.

+ Monitor performance, develop plans, and report on status, actions and accomplishments.

+ Manage and resolve issues relating to resource demands, priority conflicts, and scheduling across multiple vendors and customers using shared infrastructure and services.

+ Identify opportunities for new services, service improvements, and technical innovation to meet customer business needs.

Background /

Experience:

+ The ideal candidate will have demonstrated experience as a service delivery manager, relationship manager or customer account manager in a state & local government environment. Basic understanding of Information technology infrastructure and solution delivery a plus. Experience in IT service management and customer satisfaction management is a must.

+

Experience with the management of multiple vendors, subcontractors including direct and indirect resources is preferred, as is experience in project and/or financial management.

+ Demonstrated track record of working toward pre-determined long-range goals and objectives.  Assignments are often self-initiated.  Virtually self-supervisory.

** Qualifications*
* Requirements:

+ Bachelors and six (6) years or more of related experience;
Masters and four (4) years or more experience;
PhD and 0 years related experience. Additional experience in lieu of education may be considered.

+ Project Management Institute (PMI) Project Management Professional (PMP) certification or Business Relationship Management Professional (BRMP) certification is a plus.

+ Strong skills with: MS Office products, Microsoft Project, Microsoft Visio, and Microsoft SharePoint.

Experience with Service Now is desired.

+ ITIL certification preferred (Foundation or above).

+ Ability to pass the VA state background investigation, citizenship required.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2614382

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity.

Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit  For information on the benefits SAIC offers, see Working  AA M/F/Vet/Disability