Lead Network Engineer

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion.

We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

1. Technical (implementation/deployment/project based – reviewing and interpreting MSFT cut sheets, anything involving activity on the DC Floor, resolving issues with cable maps/Infrastructure (i.e., incorrect cable labels), escalating issues to MSFT).

2. Sales (supporting the local Sales Team) Supporting Level of Effort (LOE). Conduit between Sales and MSFT stakeholders relating to new CAPEX business, requesting feedback on current engagements, and translating MSFT acronyms. Capture effort from completed engagements to optimize future bids/work.

3. Managerial/Operational (directing others, tasks that involve coordination with TEK Delivery Team, interviewing, hire/fire, creating DCATS/special permissions (i.e., Government Sites), setting up new consultants in MSFT system, documentation (manage Lead status updates, progress, contingencies), coaching, schedule regular meetings with Team Leads, Practice/Delivery, MSFT facing). Monitor project deadlines along with status updates to MSFT PM’s, ensure compliance associated with Safety Measures. Develop and collaborate (Sales/Delivery/Practice) on strategies to build and expand Deployment and/or Break-Fix Teams within the assigned Region.

4. DCAT – Datacenter Access Ticket. “Mobilization” Who=DC Tech/Lead, where=specific Data Center, for how long=duration.

• Managing multiple simultaneous projects (across different physical areas) with high degree of stress within the work environment.
• DC facility awareness – i.e., safety, cooling, floor loading, power connections, low voltage containment trays, high voltage containment trays. Use of heavy equipment such as server lifts, platform lifts, pallet jacks.
• Understanding of structured cabling – i.e., safely running, dressing, connecting, troubleshooting, labeling.
• Lead and mentor deployment & operational teams.
• Provide thought leadership to aid with growth across Hyperscaler sites, with an emphasis on the MSFT datacenter program.
• Able to elevate issues whether internally (TEK) or externally (early and without delay).
• Daily/weekly project status.
• Establish minimum attributes for new hire requirements for Datacenter Technicians to be successful. And create a plan to remediate if necessary.
• Some travel to other Regions is to be expected if/when necessary.
• Address quality issues, as well as periodically inspect work performed by TEK Datacenter Technicians. This may involve conducting audits along with feedback from TEK/MSFT stakeholders.
• When encountered, adapt to MSFT changing processes and procedures.
• Strong understanding of IT hardware and infrastructure processes involving; racking equipment, moving equipment, slotting modules into chassis, structured cabling, cable routing, patching, troubleshooting, and decommissioning.
• Manage and strengthen strong relationships with MSFT Datacenter Project Managers and Engineers.
• Ensure Datacenter Technicians follow all MSFT processes and procedures (safety is #1).
  
  E.g., SOPS.
• Track metrics that would be useful for bidding on future work.
• Identify optimization opportunities that can improve efficiencies that will benefit Microsoft.

• Network engineering

• a)
  
  Experience:
  
  Familiar with Hyperscaler Datacenter production environments (i.e., data halls, infrastructure, network), and/or 3+ years of direct…