IT Service Desk Lead: Lead, Coach & Incident Champion
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-07-22
Listing for:
Performance Food Group (New)
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Performance Food Group, headquartered in Richmond, VA, is seeking a Lead, IT Service Desk to ensure timely, effective technical support and a superior customer experience. You will oversee daily operations, monitor SLAs, manage escalations, and coach Service Desk Analysts.
The role partners with IT teams during outages, analyzes performance metrics, and promotes knowledge management and continuous improvement across the service desk.
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