Team Lead, Identity and Access Management — Okta Operations & Engineering

Position Summary

Unisys CSS is seeking an experienced Team Lead for Identity and Access Management to lead the delivery, operations, and engineering of enterprise IAM services, with a primary focus on Okta. This role is responsible for leading a technical team, managing customer‑facing IAM service delivery, and ensuring secure, reliable, and scalable identity solutions across complex environments. The ideal candidate will have deep hands‑on experience with Okta administration, engineering, integrations, automation, and lifecycle management, as well as strong knowledge of SCIM, SAML, OIDC, Active Directory, APIs, and identity architecture principles.

This individual must be delivery‑oriented, comfortable working directly with customers and account teams, and capable of balancing technical execution with leadership, service management, and client success. Public sector experience is preferred, especially supporting FedRAMP, DISA IL4/IL5, DoD or other federal security frameworks.

• Lead day‑to‑day operations and engineering activities for enterprise IAM services with a focus on Okta.
• Design, configure, maintain, and improve Okta environments, including applications, groups, policies, workflows, lifecycle management, authentication flows, and integrations.
• Support and engineer integrations using identity standards and protocols (SCIM, SAML 2.0, OIDC/OAuth 2.0, LDAP, Active Directory, API‑based provisioning and automation).
• Provide technical leadership for identity lifecycle processes (joiner, mover, leaver workflows, access provisioning, deprovisioning, group management, entitlement management).
• Troubleshoot complex IAM issues involving authentication, authorization, provisioning, federation, directory synchronization, and application access.
• Support Okta integrations with cloud platforms, SaaS applications, enterprise directories, and customer environments.
• Develop and maintain documentation, runbooks, architectural diagrams, integration patterns, and operational procedures.
• Lead, mentor, and support a team of IAM engineers and administrators; assign work, manage priorities, support escalation paths, and ensure high‑quality delivery.
• Provide technical guidance, coaching, and performance feedback to team members; help establish team standards, operational processes, quality controls, and delivery expectations.
• Act as the escalation point for complex technical, operational, and customer‑facing issues; promote a culture of accountability, collaboration, continuous improvement, and customer‑focused delivery.
• Contribute to IAM architecture, solution design, and technical roadmaps; evaluate customer requirements and translate them into secure, scalable IAM solutions.
• Apply architecture principles across identity federation, access control, directory services, automation, integration, and service delivery.
• Identify opportunities to improve IAM reliability, security, automation, scalability, and operational efficiency.
• Partner with security, cloud, infrastructure, application, and compliance teams to align IAM solutions with enterprise requirements.
• Serve as a customer‑facing technical leader for IAM operations and engineering; communicate clearly with customers, client stakeholders, account executives, project managers, and internal delivery teams.
• Support service delivery objectives such as incident response, request fulfillment, change management, problem management, and operational reporting.
• Understand and manage service delivery metrics (MTTR, SLA performance, incident volume, change success rates, operational risk, backlog).
• Drive timely resolution of customer issues while maintaining quality, security, and compliance.
• Support customer success activities by understanding customer goals, identifying risks, and communicating status to ensure successful outcomes.
• Participate in project planning, implementation tracking, stakeholder communication, and delivery coordination.

• Strong hands‑on experience with Okta operations and engineering.
• Experience administering, configuring, troubleshooting, and integrating Okta in enterprise environments.
• Strong understanding of identity protocols and…