Tier 1 IT Support Specialist

Job Description

A local state agency is seeking an IT Help Desk Analyst responsible for creating, updating, and resolving Level I incidents and service requests submitted by employees, vendors, and service providers. This role also involves triaging and escalating high‑priority incidents to the appropriate support teams. The schedule for this role is Monday - Saturday, 9:30 am - 6:30 pm, with rotating Saturday shifts.

The pay rate for this role is between $17-18 an hr depending on the candidate's years of experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

• General understanding of Microsoft Office and Google Workspace (G‑Suite)
• Basic understanding of IP and DNS‑related issues
• Familiarity with remote desktop tools (Remote Desktop, Log Me In  Rescue, Windows RDP)
• Strong logical and analytical troubleshooting skills
• Hardware familiarity:
  Ingenico credit card devices, Fujitsu scanners;
  Experience with Okta account management and troubleshooting