Technical Support Analyst ; Short Term

Technical Support Analyst 2 (Short Term)

We are seeking a Technical Support Analyst 2 to provide hands-on technical support for a government agency in Richmond, Virginia. This short-term onsite assignment focuses on installing, configuring, maintaining, and troubleshooting end-user technology while ensuring reliable IT operations and excellent customer service. The ideal candidate is a responsive, detail-oriented IT professional with strong technical troubleshooting skills and the ability to support users in a fast-paced environment.

The Technical Support Analyst 2 serves as the primary point of contact for end-user technical support, ensuring hardware, software, and network systems remain operational with minimal disruption to business operations. This role is responsible for installing and configuring IT equipment, preparing and deploying workstations, supporting business applications, and resolving technical issues through responsive customer service and effective troubleshooting. The successful candidate will work closely with users and IT staff to maintain a secure, reliable, and productive technology environment.

Responsibilities include:

• Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices.
• Configure operating systems, software applications, and user accounts for new and existing staff.
• Image and prepare devices in accordance with organizational standards and security requirements.
• Install and assist with networking equipment, including routers, switches, wireless access points, and cabling.
• Diagnose and resolve hardware, software, network connectivity, and peripheral device issues.
• Provide first- and second-level technical support while escalating complex issues when appropriate.
• Support business productivity applications, email systems, and standard enterprise software.

Customer support responsibilities include:

• Respond promptly to help desk tickets, telephone requests, and in-person support requests.
• Deliver professional, customer-focused technical assistance while clearly communicating technical concepts to end users.
• Maintain a positive and supportive approach when assisting employees with technology issues.

Operational support responsibilities include:

• Follow organizational security standards and best practices when deploying and supporting IT systems.
• Maintain confidentiality while handling sensitive information and technology resources.
• Prioritize and manage multiple support requests while meeting service expectations.
• Work effectively both independently and as part of a collaborative IT support team.
• Lift and move computers, monitors, networking equipment, and other IT hardware as needed.